POLICIES

TERMS & CONDITIONS, CANCELLATION, REFUND & PRIVACY POLICIES

We want all our customers to be completely satisfied with Tomorrow’s Stars Basketball. 

We therefore recommend you read our refund and cancellation policies prior to paying for any service, so you are familiar with our policies and your rights under the Australian Consumer Law.

Bookings cancelled outside 2 weeks prior to the official camp closing date, we will issue you a 100% credit for the amount you paid

Bookings cancelled within 2 weeks prior to the official camp closing date, we will issue you a 50% credit for the amount you paid

Under no circumstance will a cash refund be issued, only credit. Refunds relating to inability to complete services, non-attendance or suspension of services are at the discretion of Tomorrow’s Stars Basketball. All credit must be used within 12 months of the date of issue and cannot be used in conjunction with any other promotion. All credit must be arranged within 28 days of the basketball camp completion.
Customers have 12 months from the purchase date to use their credit or sessions do expire. It is completely up to the customer to book sessions and use credit available. If for whatever reason the customer can’t use credit available, they must contact Tomorrow’s Stars Basketball 1 month prior to the expiry date to discuss.

Bookings cancelled within 24 hours prior to the training session will incur a 100% charge

Bookings cancelled 24-48 hours prior to the training session will incur a 50% charge

If there is a last minute emergency and you need to cancel, you must contact a Tomorrow’s Star Basketball staff member directly on the phone to discuss the situation. These situations will be dealt with on a case to case basis.

Under no circumstance will a cash refund be issued, only credit. Refunds relating to inability to complete services, non-attendance or suspension of services are at the discretion of Tomorrow’s Stars Basketball. All credit must be used within 12 months of the date of issue and cannot be used in conjunction with any other promotion. All credit must be arranged within 28 days of the training session completion.
The quoted amounts outlined in the package are in Australian dollars unless stated otherwise and will remain unchanged in regards to changes in currency exchange rates, fuel prices and taxes prior to the tour commencing. The quoted price takes into account a minimum number of paying participants. Please be aware that a new quote may be issued along with surcharges or a single supplement may be applied in case of under occupancy or where additional activities/expenses are added to the tour. The tour group will be informed of any additional added expenses above the initial quoted price prior to or at the departure briefing. Costs are subject to the group travelling together, any variation will incur an amendment fee.
Tomorrow’s Stars Basketball collect a $1,200.00 deposit to reserve the date and time slot for our USA Basketball Tour and that the deposit is non-refundable unless the tour is cancelled by Tomorrow’s Stars Basketball. If the customer cancels their tour, they forfeit their full deposit.

Tour cancellations made by member(s) of the touring party must be in writing to Tomorrow’s Stars Basketball prior to the tour commencement. Your cancellation will be effected from the day Tomorrow’s Stars Basketball acknowledges receipt of your cancellation notice. The table below outlines the scale of charges for cancellations. Please note that as the departure date becomes closer more of the tour is paid for and therefore less of a refund is available.

Period before departure % of tour charged:

Prior to 6 Months $2,000.00 per person

6-4 Months 60%

4-2 Months 80%

2-Departure 100%

Upon tour commencement, no refunds will be provided including any unused portion of the tour. After airline tickets have been issued, any cancellation levied by the airline will be in addition to the above. All cancellations will take a minimum of 10 weeks to be processed. The cancellation policy will be strictly adhered to and any appeals will need to be in writing to the Managing Director. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to claim these charges from your insurance company.
Tomorrow’s Stars Basketball reserve the right to cancel a tour if the minimum required number of participants is not met. In the event that Tomorrow’s Stars Basketball should have to cancel a tour, all deposits and installments will be refunded.
Customers have 12 months from the purchase date to use their credit or sessions do expire. It is completely up to the customer to book sessions and use credit available. If for whatever reason the customer can’t use credit available, they must contact Tomorrow’s Stars Basketball 1 month prior to the expiry date to discuss.

Bookings cancelled within 24 hours prior to the training session will incur a 100% charge

Bookings cancelled 24-48 hours prior to the training session will incur a 50% charge

If there is a last minute emergency and you need to cancel, you must contact a Tomorrow’s Star Basketball staff member directly on the phone to discuss the situation. These situations will be dealt with on a case to case basis.

Under no circumstance will a cash refund be issued, only credit. Refunds relating to inability to complete services, non-attendance or suspension of services are at the discretion of Tomorrow’s Stars Basketball. All credit must be used within 12 months of the date of issue and cannot be used in conjunction with any other promotion. All credit must be arranged within 28 days of the training session completion.

TOMORROW’S STARS BASKETBALL APPRECIATES THE IMPORTANCE OF PROTECTING YOUR PERSONAL INFORMATION AND RECOGNISE THE TRUST PLACED IN US WHEN YOU SUPPLY YOUR PERSONAL INFORMATION

Tomorrow’s Stars Basketball will control the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988 (Cth). This Privacy Policy explains in general terms how Tomorrow’s Stars Basketball protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when registering to our services and / or inquiring about our services.

At Tomorrow’s Stars Basketball we respect your right to privacy. We understand that as a visitor to our website, you prefer to control your own personal information preferences. For this reason, we may ask you to register or provide personal information and preferences when you visit certain areas of our Website, request information, register for events, fill out an inquiry form or subscribe to our company newsletters. When you provide Tomorrow’s Stars Basketball with your name, email address, mailing address, or telephone number, we may use this information to alert you to company news, new services and other company and product information.

COLLECTION OF YOUR PERSONAL INFORMATION

Tomorrow’s Star Basketball collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Tomorrow’s Star Basketball also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites. There is also information about your computer hardware and software that is automatically collected by Tomorrow’s Star Basketball. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Tomorrow’s Star Basketball for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Tomorrow’s Star Basketball Web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Tomorrow’s Star Basketball public message boards, this information may be collected and used by others. Note: Tomorrow’s Star Basketball does not read any of your private on-line communications. Tomorrow’s Star Basketball encourages you to review the privacy statements of Web sites you choose to link to from Tomorrow’s Star Basketball so that you can understand how those Web sites collect, use and share your information.

USE OF YOUR PERSONAL INFORMATION

Tomorrow’s Star Basketball collects and uses your personal information to operate the Tomorrow’s Star Basketball Web site and deliver the services you have requested. Tomorrow’s Star Basketball also uses your personally identifiable information to inform you of other products or services available from Tomorrow’s Star Basketball and its affiliates. Tomorrow’s Star Basketball may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Tomorrow’s Star Basketball does not sell, rent or lease its customer lists to third parties. Tomorrow’s Star Basketball may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Tomorrow’s Star Basketball may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Tomorrow’s Star Basketball, and they are required to maintain the confidentiality of your information. Tomorrow’s Star Basketball does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Tomorrow’s Star Basketball keeps track of the Web sites and pages our customers visit within Tomorrow’s Star Basketball, in order to determine what Tomorrow’s Star Basketball services are the most popular. This data is used to deliver customized content and advertising within Tomorrow’s Star Basketball to customers whose behavior indicates that they are interested in a particular subject area. Tomorrows Star Basketball Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Tomorrow’s Star Basketball or the site; (b) protect and defend the rights or property of Tomorrow’s Star Basketball; and, (c) act under exigent circumstances to protect the personal safety of users of Tomorrow’s Star Basketball, or the public.

USE OF COOKIES

The Tomorrow’s Star Basketball Web site use “cookies” to help you personalize your on-line experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Tomorrow’s Star Basketball pages, or register with Tomorrow’s Star Basketball site or services, a cookie helps Tomorrow’s Star Basketball to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Tomorrow’s Star Basketball Web site, the information you previously provided can be retrieved, so you can easily use the Tomorrow’s Star Basketball features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Tomorrow’s Star Basketball services or Web sites you visit. Security of your Personal Information Tomorrow’s Star Basketball secures your personal information from unauthorized access, use or disclosure. Tomorrow’s Star Basketball secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

How we Protect your Personal Information: Tomorrow’s Stars Basketball will try to protect the personal information that you share with us. Tomorrow’s Stars Basketball stores information in a controlled, secure environment. At no point will Tomorrow’s Stars Basketball disclose any of your personal information to 3rd All credit card/payment details are secured protocol (Secured Socket Layer over 128bit encryption)

How to Update your Personal Information: You can help Tomorrow’s Stars Basketball maintain the accuracy of your personal information by notifying us when you change your name, address, title, phone number, e-mail address or your content preferences. If at any time you wish to update your information or preferences, or you prefer to stop receiving communication from Tomorrow’s Stars Basketball, feel free to contact us at any time or change your details on in the members section of the Tomorrow’s Stars Basketball website

HOW WE PROTECT YOUR PERSONAL INFORMATION

Tomorrow’s Stars Basketball will try to protect the personal information that you share with us. Tomorrows’ Stars Basketball stores information in a controlled, secure environment. At no point will Tomorrow’s Stars Basketball disclose any of your personal information to 3rd parties. All credit card/payment details are secured protocol (Secured Socket Layer over 128bit encryption)

HOW TO UPDATE YOUR PERSONAL INFORMATION

You can help Tomorrow’s Stars Basketball maintain the accuracy of your personal information by notifying us when you change your name, address, title, phone number, e-mail address or your content preferences. If at any time you wish to update your information or preferences, or you prefer to stop receiving communication from Tomorrow’s Stars Basketball, feel free to contact us at any time or change your details on in the members section of the Tomorrow’s Stars Basketball website

LINKS TO OTHER SITES

As mentioned in our ‘Terms of Use’ our Website may contain links to other Websites and advertisements from some of our sponsors. Tomorrow’s Stars Basketball assumes no responsibility for the content or the privacy policies and practices of such Websites. Tomorrow’s Stars Basketball encourages you to read the privacy statements of these linked sites; their privacy practices may differ from ours.

HOW TO CONTACT TOMORROW’S STARS BASKETBALL

If you want to change your personal information or wish to inquire about any aspect of our privacy policy please contact us via the following

1300 TSBALL  (1300 872 255)                         

info@tsbasketball.com

 www.tsbasketball.com

PO Box 923 Torquay,  VIC, Australia 3228

CHANGES TO OUR PRIVACY POLICY

We may amend this Privacy Policy as our business requirements or the law changes. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website on www.privacy.gov.au

24 HOUR RULE, CODES OF CONDUCT FOR PARENTS, PLAYERS AND COACHES INITIATED BY BASKETBALL VICTORIA, ENDORSED BY TOMORROW’S STARS BASKETBALL

To ensure maximum enjoyment for all participants, please read and understand our codes of conduct and retain for your records.

24 HOUR RULE

Under no circumstance is a parent or player to approach the Tomorrow’s Stars Basketball coaching staff to raise a negative issue until at least 24 hours after the game, training session or program. The aim is to allow time to reduce emotions and add perspective to a situation. The issue is still addressed but with a calmer approach, after giving the coach time to reassess. Most issues that blow out of proportion have arisen after a parent, usually, approached the coach negatively straight after the game, training session or program. By using the 24 hour rule both the coaches and the families understand the appropriate time to raise their concerns.

It is also a rule not to discuss court time with families as it leads to discussions regarding other players in the team. This is not appropriate in itself (coaches should not be discussing John, with the parents of Billy etc). If parents want to discuss how their child can improve the discussion is welcome. That can be dealt with and as the player improves, generally speaking, so does the court time.
COURT TIME IS ALLOCATED AT THE DISCRETION OF THE COACH

PARENTS AND GUARDIAN CODE OF CONDUCT

As a parent or guardian you agree to abide by the following Code of Conduct whilst involved with any program ran by Tomorrow’s Stars Basketball.

Encourage your children to participate for their own interest and enjoyment, not yours

Encourage children to always play by the rules. Teach children that an honest effort is as important as a victory.

Respect the rights, dignity and worth of every person.

Focus on developing skills and playing the game.

A child learns best by example. Applaud good play and efforts by all teams.

Do not criticize your child or other’s children in front of other people.

Accept the decisions made by referees as being fair and called to the best of their ability.

Conduct yourself in a dignified manner relating to emotions, language, attitude, actions and punctuality.

Support all efforts to remove verbal and physical abuse from sporting activities.

Co-operate with all coaching staff involved in your child’s development and support their decisions.

Show appreciations for volunteer coaches, officials and administrators.

Keep children in your care, under control

Always respect the use of facilities and equipment provided.

PLAYER CODE OF CONDUCT

As a player you agree to abide by the following Player Code of Conduct whilst being a part of any program ran by Tomorrow’s Stars Basketball.

Respect the rights, dignity and worth of fellow players, coaches, officials and spectators.

Conduct yourself in a dignified manner in regard to emotions, language, attitude, actions and punctuality.

Accept with good grace the decisions of all referees and game officials.

Maintain high personal behaviour and standards at all times, so as not to damage the reputation of Tomorrow’s Stars Basketball, your team, your school or your club.

Care, respect and wear your uniform with pride.

Care for and respect any equipment provided to you from Tomorrow’s Stars Basketball as part of your involvement in the program.

Co-operate and respect the decisions made by the coaching staff involved in your development.

Be honest with all coaches concerning illness or injury and your ability to practice fully within the program requirements.

Work equally hard on your individual development and the development of your team.

Play by the rules.

COACHES CODE OF CONDUCT

As a Coach for Tomorrow’s Stars Basketball you agree to abide by the following Code of Conduct

Display control, professionalism and respect the rights, dignity and worth of every person you have contact with during the implementation of the program including; opponents, other coaches, officials, administrators, parents, players and spectators.

Conduct yourself in a dignified manner relating to emotions, language, attitude, actions and punctuality at all time so as not to damage the reputation of Tomorrow’s Stars Basketball.

Refrain from general physical contact with players. Any physical contact must be appropriate to the situation and necessary for the player’s skill development.

Develop team respect for the ability of team mates and opponents as well as for the judgement of referees, officials and opposing coaches.

Follow the advice of a parent or physician/physiotherapist when determining whether a sick/injured player is ready to recommence training or playing.

Ensure that equipment and facilities meet safety standards and are appropriate to the age and ability of the players.

Ensure the intensity and scheduling of training programmers take into consideration the age and developmental stage of each team.

Be aware of and understand the role of the coach as an educator. Therefore, promote desirable personal, educational and social behavior.

Seek to keep abreast of the latest coaching practices and principles and to continually strive to professionally develop yourself. Take advantage of any opportunities that may enhance my skills and knowledge. Ensure that any information used is up to date and appropriate to the needs of the players, whilst taking into account the principles of growth, strength and development of children.